Process optimisation
We map how work really flows, remove double handling and write down a simpler way to run it.
BPOPart of the TRIGGERICON groupBPO Solutions
Business process optimisation and outsourcing.
BPO Solutions is the TRIGGERICON group brand for BPO services. We map and improve how your business runs, automate the repetitive parts, build the systems that keep work moving, and give you the people to run it: managed teams, dedicated remote staff and virtual assistants who work with your team every day. Lower running costs, fewer errors and more time for growth.
- 1Optimise
- 2Automate
- 3Outsource
Customised for every business. NDAs and reporting as standard.
What BPO Solutions takes on
Process optimisationWe map how work really flows and remove the extra steps.
Automation and systemsRoutine steps run by themselves, inside connected systems.
Customer supportTrained people answer your customers, in your tone.
Admin and back officeThe daily admin handled, so your team can focus.
Sales supportEvery lead followed up, so none go cold.
Finance adminInvoices out, reminders sent, payments tracked.
Remote staff and virtual assistantsWorking with your team, from our side
What BPO means here
Fix it, automate it, run it.
One team, every skill. Virtual assistants, remote staff, customer support, admin and back office, sales support and finance admin, working with your team from our side.
BPO can mean business process optimisation or business process outsourcing. We do both, in the right order, and we bring the people too. We fix the process first, automate what should be automated, then our people run the rest: dedicated remote staff and virtual assistants who work with your team every day, from our side, not from your office.
Where the money goesMoney leaking outOur aim: +20% profit or more
Revenue
Costs
Profit
A target, not a guarantee. Results depend on the business.
Automation and systems
Routine steps run by themselves, with connected tools, dashboards and apps when you need them.
Customer support
Outsourced customer service: trained people answer calls, chats and emails in your tone, using your tools.
Admin and back office
Data entry, scheduling, documents and inbox management handled every day.
Sales support
Lead follow-up, records kept up to date, quotes and bookings, so no enquiry goes cold.
Finance admin
Invoices out, payment reminders sent and reports ready for the owner.
Not sure what to hand over first? Tell us how your business runs today and we will show you what to fix, what to automate and where our people can help.
Request a free process reviewSounds familiar?
What’s slowing your business down?
Tap anything that sounds like your business. You’ll see what we would fix, what we would automate and what our team would take on.
Pick one or more. Nothing is sent until you choose to.
Here’s how we would help
We fix
We automate
We take on
Pick something on the left to see where we would start.
Every business is different. We confirm the plan after a short review.
Get this reviewedBPO services
What we take on.
Business process improvement and automation to make the work simpler, and outsourced teams to run it. Most businesses start with one area and add more as they see the difference.
Optimise and automate
Process mapping
A clear picture of how work flows today: every step, hand-off and delay, mapped with your team.
Workflow improvement
Fewer steps, clear ownership and documented processes (SOPs) that anyone on the team can follow.
Cost reduction strategies
We find where time and money leak, from double handling to rework, and plan how to stop it.
Automation solutions
Routine steps run by themselves: confirmations, reminders, data syncing, reports and the systems or apps behind them.
Two ways to work with our people
We run the function for you
Hand us a whole function, such as customer support or invoicing. We staff it, manage it and measure it, and you see everything in your dashboard.
People who work as part of your team
A dedicated team member or virtual assistant works with your team every day, remotely from our side: in your tools, your inbox and your meetings, following your processes. We hire, train and manage them, so you get the help without the hiring.
Outsource: our main services
Front office
Customer support
Every customer gets a quick, helpful answer, in your tone, without stretching your team.
- Inbound calls, email and live chat
- Appointment booking
- Complaint handling
- Customer follow-up
Back office
Admin and back office
The everyday admin that keeps the business running, done accurately and on time.
- Inbox and calendar management
- Data entry and documents
- Scheduling
- Regular reports
Sales support
Sales support
Leads followed up, records kept clean and appointments booked, so fewer sales slip away.
- Lead qualification
- Appointment setting
- Quote follow-up
- Customer database (CRM) management
Finance admin
Finance admin support
Invoices out on time and payments followed up, so cash keeps coming in without the chasing.
- Invoice preparation
- Payment reminders and follow-up
- Expense entry
- Bookkeeping support
Everything we can take onThe full list, grouped by area.
Administrative support
- Virtual assistants
- Dedicated remote staff
- Inbox and calendar management
- Data entry
- Document preparation
- Scheduling
- Reporting
Customer support
- Inbound calls
- Email and live chat
- Appointment booking
- Complaint handling
- Customer follow-up
Sales operations
- CRM management
- Lead qualification
- Outbound prospecting
- Appointment setting
- Quote follow-up
Finance administration
- Invoice preparation
- Receivables follow-up
- Expense entry
- Bookkeeping support
- Payroll administration
Process optimisation
- Workflow audits
- Process mapping
- Standard operating procedures (SOPs)
- CRM set-up
- Productivity analysis
- Cost reduction strategies
Digital and AI operations
- AI receptionists (Nexora)
- Workflow automations
- CRM integrations
- Dashboards
- Custom systems and apps
- Combined AI and people service teams
Every solution is customised: the team, the systems and the way we work together are set around your business. Our people work remotely with your team, never from your premises.
Lower operating costs
Where the savings come from.
Lower running costs rarely come from one big cut. They come from many smaller changes working together: a simpler process, less manual work, the right people at the right cost, and money that stops slipping out of the business. Switch each one on to see how it adds up.
Your monthly running costsExample
Today
With BPO Solutions
Switch on a change to see the difference
- Salaries and hiring
- Manual admin time
- Errors and rework
- Tools and overhead
- Revenue lost to leaks
Illustration only. Every business is different; your process review shows where your savings are.
Revenue leaks
Money that slips away between enquiry and payment
- Enquiry
- Missed calls and slow repliesEvery call answered, every enquiry logged
- Quote
- Quotes never followed upAutomatic quote follow-ups
- Job done
- Work done but not billedJob to invoice in one flow
- Invoice
- Late or missed paymentsReminders and payment follow-up
- DuePaid
- Customers who quietly leaveCheck-ins and win-back messages
- Comes back
Other leaks we look for: discounts and refunds without approval, duplicate or overcharged supplier bills, unused subscriptions, and errors that need rework.
Optimise processes
We remove steps that add nothing, cut double handling and rework, and give every task a clear owner. Less time spent per task means a lower cost for every order, booking or file.
Automate routine work
Confirmations, reminders, data entry, syncing and reports run by themselves. Your people stop doing work a system can do, and mistakes from re-typing disappear.
Lower staffing costs
Dedicated remote staff and virtual assistants can cost less than an in-house hire, with no recruitment, desk or equipment to cover, and the team grows or shrinks as your workload changes.
Find revenue leaks
We look for money that slips away: missed calls, quotes never followed up, work not billed, late payments, unapproved discounts and refunds, and duplicate supplier charges.
Review tools and suppliers
Overlapping software, unused subscriptions and supplier bills that nobody checks add up. We find them and help you keep only what earns its place.
Fewer errors, less rework
Documented processes, checklists and quality checks mean work is done right the first time, so you stop paying twice for the same job.
Find out where your business can save. We map your costs and leaks in a free process review and show you the changes worth making first.
Find my savingsSystems that keep work moving
We build the systems behind the work.
A better process only lasts if the tools support it. We connect what you already use, automate the hand-offs and, when it makes sense, build internal tools and apps, so work moves smoothly whether it is done by your team, ours or a system.
AutomationsConfirmations, reminders, routing and data syncing that run by themselves.
Dashboards and reportsOne view of what is getting done, without asking around.
Connected toolsYour customer records, calendar and invoicing talking to each other.
Custom appsInternal tools and apps built around your process, with our AI and Tech Solutions team.
Automation handles
Routine, documented steps that happen the same way every time.
- Booking confirmations
- Reminders
- Data syncing
- Routing enquiries
- Weekly reports
Smooth hand-off when judgement is needed
People handle
Anything that needs judgement, care or a relationship.
- Complaints
- Unusual requests
- Sensitive conversations
- Exceptions
- Building relationships
How it works in practice
Two examples, step by step.
Here is what happens day to day once BPO Solutions is in place: who does each step, and where you come in.
Leads fromTRIGGERICON campaignReferralsCallsEmailsChats and messagesWeb forms
- Any channelA lead comes in
From a TRIGGERICON campaign or your own channels: referrals, calls, emails, chats and messages.
- AutomationCaptured in one place
Every lead is logged with its details, wherever it came from. Nothing slips.
- Our teamAnswered fast
Our team replies, answers questions and checks what the lead needs.
- Our teamBooked
A call, visit or quote goes into your calendar, with reminders sent.
- Our teamFollowed up
Leads that are not ready yet are followed up until they decide.
- YouYou close
You take the meeting and win the work, with a report on every lead.
The result: every lead gets a fast answer and a follow-up, and you spend your time on the sale, not the chasing.
- Any channelA customer needs help
A question or problem arrives by phone, email, chat or message.
- AutomationLogged and sorted
Each request is recorded, tagged and sent to the right person.
- Our teamAnswered in your tone
Our support team replies using your guides and policies.
- YouOnly the big calls reach you
Anything only you can decide comes to you with a short summary.
- AutomationClosed and checked
The customer gets a follow-up and the request is closed.
- Our teamFixed at the source
Regular reports show repeat issues, so the cause gets fixed.
The result: customers get quick, consistent answers, and the same problems stop coming back.
Want to see it with your own process? Tell us how work comes in today and we will map who should do what.
Map my processHow it works
From first look to fully running.
Five clear steps, the same every time, whether you need one process fixed or a whole function run for you. You see the plan before anything changes, and nothing goes live until it works for you. Hover over or tap a step to see what happens. How long each step takes, and the terms, depend on the project.
Discover and map
You getA clear map of your processes and where money is lost
What happensDiscover and map
We start with a free process review, then sit down with you and the people who do the work. We follow real tasks from start to finish, so the map shows how work actually happens, not how it is supposed to.
- Conversations with you and your team
- Every step, hand-off, tool and delay mapped
- Time, cost and revenue leaks found
You getA clear map of your processes and where money is lost
Design and document
You getA simpler process, written SOPs and a clear plan
What happensDesign and document
We redesign the process to remove steps that add nothing, decide what should be automated and what needs a person, and agree the measures that will show it is working.
- A simpler workflow with clear owners
- Written SOPs anyone can follow
- A plan with priorities and expected savings
You getA simpler process, written SOPs and a clear plan
Build and set up
You getSystems ready and a trained team in place
What happensBuild and set up
We set up the automations, connected tools and your dashboard, and build apps when they are needed. If people are part of the plan, we select and train your remote staff or virtual assistants on your SOPs, your tools and your tone.
- Automations and connected tools
- Your dashboard set up
- Remote staff trained and introduced to your team
You getSystems ready and a trained team in place
Pilot, then go live
You getProof it works before you scale
What happensPilot, then go live
We start with one process or a small volume, check quality with you every week and adjust. Only when it works the way you want do we take on the full volume.
- A small, low-risk start
- Weekly quality checks with you
- Full handover only when you are happy
You getProof it works before you scale
Measure and improve
You getLower costs that keep improving
What happensMeasure and improve
Your dashboard shows what is happening every day, and regular reviews look at cost, speed and quality. As your business grows, we keep improving the process and adjust the team.
- Live dashboard and regular reports
- Regular review meetings
- Ongoing improvements and scaling
You getLower costs that keep improving
No two projects are the same. Some businesses need a one-off process fix, others an ongoing team. The scope and terms are agreed with you after the first review.
Step one is free. Send us a few details and we will start with a process review of your business.
Start with a free reviewControl and reporting
You stay in control.
Handing over work should never mean losing sight of it. You decide what we take on, and in most engagements your own dashboard shows what our team and systems are doing, every day, so you stay on top of everything without chasing anyone.
NDAs as standard
We sign a non-disclosure agreement before we look at your processes or your data.
A live dashboard
In most engagements you get a live dashboard: what is done, what is in progress and what needs you, every day. Regular reports come as standard.
Your BPO dashboardLive today
Tasks completed today148On track
In progress23With our team
Average first reply4 minFaster this week
Needs your input2Approvals waiting
Work completed this week
Activity
What we measure:Response timeTasks done on timeError rateCost per taskTime savedCustomer satisfaction
Example dashboard with illustrative figures. Yours is set up around your goals and what we take on.
Documented processes
Every process we work on is written down, so the know-how never sits in one person’s head.
Built around you
Every solution is customised: what we take on, the team and the way we work together.
Industries
Process work for your industry.
Every industry loses time and money in its own way: bookings and supplier invoices in a restaurant, quotes and scheduling in a trades business, paperwork and follow-ups in financial services. We start with the admin that costs you most, cut it with a better process and automation, then our remote staff and virtual assistants keep it running, so more of every sale turns into profit. Hover over or tap your industry to see how.
Restaurants and food
More margin from every cover.
Restaurants and food
Where the cost hides
- Calls, bookings and messages pull staff off the floor
- Supplier invoices, stock counts and rosters eat manager hours
How we cut it
- Remote assistants handle reservations, enquiries and review replies
- Supplier invoices and stock data entered and checked
- Rosters, timesheets and reports prepared automatically
Managers back on the floor, and lower admin cost on every shift.
Financial and insurance services
Less paperwork, faster onboarding.
Financial and insurance services
Where the cost hides
- Client onboarding, document chasing and data entry slow every file
- Renewals, follow-ups and compliance records take up adviser time
How we cut it
- Onboarding checklists and document collection run by our team
- Renewal and follow-up reminders automated
- Files, records and audit trails kept complete and up to date
Advisers spend their time with clients, not forms, and every file costs less to process.
Construction and trades
Fewer missed jobs, faster quotes.
Construction and trades
Where the cost hides
- Calls missed on site turn into lost jobs
- Quotes, scheduling and invoicing done late at night
How we cut it
- Calls and enquiries answered and jobs booked into the schedule
- Quotes prepared and followed up on time
- Invoices sent when the job is done, with payment reminders
More jobs won and paid, with less time in the office.
Professional services
More billable hours, less admin.
Professional services
Where the cost hides
- Partners and staff spend billable time on admin
- Client intake, scheduling and billing slow everything down
How we cut it
- Client intake, scheduling and document preparation handled
- Time and billing records checked so all work gets invoiced
- Inbox and calendar support from a virtual assistant
More of each day billed, and less work written off.
Healthcare and wellness
Full calendars, fewer no-shows.
Healthcare and wellness
Where the cost hides
- The front desk is swamped by calls, bookings and forms
- No-shows and late cancellations leave gaps in the day
How we cut it
- Appointment booking, reminders and waitlists managed
- Intake forms, records admin and billing support
- Patient and client enquiries answered quickly
Practitioners stay focused on care, and every appointment slot counts.
Education
Enrolments without the admin pile-up.
Education
Where the cost hides
- Enrolment enquiries spike at busy times and go unanswered
- Scheduling, records and fee follow-ups take staff time
How we cut it
- Enquiries answered and followed up until enrolment
- Class scheduling and student records kept up to date
- Fee reminders and payment follow-up
More enquiries become enrolments, at a lower admin cost per student.
Retail
Orders out, returns sorted, customers happy.
Retail
Where the cost hides
- Orders, returns and questions arrive on every channel
- Product data and stock updates are done by hand
How we cut it
- Customer service across email, chat and social messages
- Order, returns and refund processing
- Product listings and stock data kept accurate
Faster service and fewer errors, without extra staff for busy seasons.
Franchises
One way of working across every location.
Franchises
Where the cost hides
- Every location does its admin differently
- Head office cannot see what is happening across sites
How we cut it
- One documented process rolled out to every location
- A shared remote support team for all sites
- Dashboards that compare locations at a glance
Consistent service, lower admin cost per location and easier growth.
Real estate
Every lead followed up, every listing on time.
Real estate
Where the cost hides
- Leads from listings, calls and open homes go cold
- Listing paperwork and tenant requests pile up
How we cut it
- Enquiries answered and viewings booked fast
- Listing preparation and transaction paperwork
- Tenant and landlord requests logged and followed up
More deals per agent, with less admin behind each one.
Don’t see your industry? The same approach works for most service businesses. Tell us how yours runs.
Talk to us about your industryPart of the TRIGGERICON group
One group, every part of your business.
BPO Solutions is one of five TRIGGERICON brands. With head office in Toronto and teams across the globe, we have served businesses in Canada, the USA, the UK, the UAE and Australia for 10 years, so process work connects naturally with growth, technology and AI.
10years in the industry
5countries served
800+projects delivered
700+brands worked with
TRIGGERICONGrowth solutions
BPO SolutionsProcess optimisation and outsourcingYou are here
SalesSparkCustomer engagement
NexoraAI voice and chat
IoT ServicesConnected operations
FAQs
Questions business owners ask us.
Can’t see yours? Ask it in your process review request, or call Melissa below.
Request a process reviewWhat is BPO?
BPO usually stands for business process outsourcing: a business hands a process, such as customer support or admin, to an outside team that runs it to an agreed standard. It can also mean business process optimisation: improving how a process works so it is faster, cheaper and less error-prone. BPO Solutions, part of the TRIGGERICON group, does both.
Business process optimisation or outsourcing: which does my business need?
If a process is messy, start by optimising it. If it works but takes too much of your team’s time, outsource it. Most businesses need a mix, which is why we map the process first, fix and automate what we can, then our team runs the rest.
What can a small business outsource?
The most common areas are customer support (calls, email and chat), admin and back office work (inbox, calendar, data entry, documents), sales support (lead qualification, appointment setting, quote follow-up) and finance admin (invoices, payment reminders, bookkeeping support). You can also add a virtual assistant or dedicated remote staff member who works with your team every day. Start with the task that takes the most time and adds the least value.
Do your staff work from our office?
No. Our staff work remotely from our side as part of your team: they use your tools, join your meetings and follow your processes. We hire, train and manage them, and you see their work in your reports and, in most engagements, a live dashboard.
What does a virtual assistant do?
A virtual assistant handles everyday work remotely, such as inbox and calendar management, scheduling, data entry, customer messages and follow-ups. Ours are trained on your processes and managed by our team.
How does BPO lower our operating costs?
By combining several changes: a simpler process with less rework, automation of routine work, remote staff and virtual assistants that can cost less than an in-house hire, a review of tools and suppliers, and plugging revenue leaks such as missed calls, unbilled work and late payments.
Is our data safe with an outside team?
We sign a non-disclosure agreement before we look at your processes or data, every process we run is documented, and you decide what we can access. Reporting is included and, in most engagements, a live dashboard shows what is being done every day.
How do we get started?
Send a process review request on this page. We look at what you have told us, talk it through with you, map the process and agree a plan. Most projects start with a small pilot before we take on the full volume.
Do you build software or apps?
Yes, when it helps. We build automations, dashboards, connected tools and custom apps, with our AI and Tech Solutions team, so the improved process keeps running smoothly.
Will automation or AI replace the people doing this work?
Not the work that needs judgement. We use automation and AI for routine, predictable steps and keep people on anything that needs care, decisions or a relationship, with a smooth hand-off between the two.
Is BPO only for large companies?
No. We work with small and mid-sized businesses as well as larger ones. Every solution is customised, so you only take on what your business needs.
Can we start with just one process?
Yes. Many businesses start with one process, such as answering enquiries or chasing invoices, see the difference, then add more.
Free process review
Tell us what’s slowing you down.
Four short steps. We read every request and come back with where we would start.
- No cost, no obligation. The first review is on us.
- Just the essentials. A few quick answers and how to reach you, so we can talk.
- A real person replies, with clear next steps.
A real person reads every requestSomeone from our team gets back to you with where we would start.Prefer to talk?
Talk to us your way.
Not a form person? Pick a time, call or message us, or ask Melissa your questions right now.
- Book a free 30-minute callPick a time that suits you
- Call +1 647 215 5084Talk to our team
Message us on WhatsApp+1 647 215 5084
Prefer email? info@triggericon.com
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